Frequently Asked Questions

The terms VoIP telephone systems and IP PBX are typically interchangeable names used to refer to a corporate telephone system that transmits voice over the Internet Protocol (IP). VoIP is an abbreviation for “Voice over Internet Protocol” (VoIP). Your private telephone system's switchboard component is known as the Private Branch Exchange (PBX).

Voice over Internet Protocol (VoIP) is a software that enables you to place telephone calls by utilizing broadband Internet access rather than a traditional, analog telephone line. VoIP gives the appearance and experience of a conventional landline, except it is versatile enough to work in nearly any part of the world—whether through your VoIP telephone, smart device, or laptop. VoIP delivers a plethora of features that conventional phone lines do not. Most significantly, calls are free as they’re made over the internet.

As VoIP is a virtual service, it provides capabilities and functions that a regular landline does not. You can redirect web calls, prevent untraceable calls, and even access your VoIP services on your mobile devices. You may also converse with numerous people simultaneously at no extra cost!

SIP trunks are the 21st-century versions of a T1 trunk. Previously, you would have to purchase a T1 trunk from one of the telecommunications providers and link it to your traditional PBX system. Now, you can purchase a SIP trunk from an Internet Telephony Service Provider (ITSP) and link it to your VoIP / IP PBX.SIP trunks adhere to the SIP (Session Initiation Protocol) standard. The word "trunk" originates from the telecommunications industry and refers to a collection of telephone lines. VoIP suppliers use this standardized protocol to link channels to the client’s PBX system. The SIP trunk is then connected to DIDs and telephone numbers.

IP PBXs are classified into two categories. An IP PBX system that is physically present on your property is known as an on-premise system. To operate the on-premise IP PBX, you may utilize your current server infrastructure or acquire new equipment. An IP PBX system that is cloud-hosted operates in a virtual server infrastructure in the data center of a provider. For both systems, durability is a default, expenses are reduced, and working from home is simplified.

The method of transmitting and receiving faxes over a VoIP network is referred to as Fax over IP (FoIP), sometimes also referred to as “virtual faxing.” FoIP has eliminated the unpredictability of faxing and completely modernized the transfer of data via fax. Faxes are now transmitted machine-to-machine, machine-to-email, or email-to-machine. Because your existing numbers and communication channels can be preserved while removing needless overhead expenses, FoIP enables a seamless transition between both technological platforms.

NG911 is a crisis communication infrastructure that enables audio and multimedia-compatible communication between 911 callers and police centers and subsequently to on-field responders. NG911 enables individuals in trouble to convey data like text and images to emergency responders by utilizing contemporary technology, allowing the person in distress to be swiftly located and rescued.